The moratorium on utility COVID-19 disconnection expires on May 3, 2021. LITTLE ROCK, COLORADO – On March 26, 2021, the Arkansas Public Service Commission (PSC) declared that the COVID-19 disconnection moratorium for its regulated utility services will end on May 3, 2021. The PSC also directed Arkansas Electric Cooperative, Inc. (AEC), the state's largest electric cooperative, to develop a plan to protect its members from financial harm as a result of the coronavirus disease (COVID-19).
In addition, the AEC was instructed to prepare an emergency plan in the event that utility service is needed to maintain public health and safety during a natural disaster or other emergency situation.
These directives are in response to the COVID-19 outbreak, which has affected many people across the country by causing them to self-isolate or stay home from work. This can have an impact on their electricity bills. During this time, most companies have stopped taking new customer orders to avoid any additional exposure to COVID-19. This means that anyone who needs to move their service back into their home after it has been disconnected for nonpayment must do so before the moratorium ends on May 3, 2021.
Utility companies need to be able to turn power back on if they are required to restore normal operations during a public health emergency.
The utility ban imposed by the Commonwealth of Massachusetts during the COVID-19 epidemic will be lifted on July 1, 2021. Customers with past-due balances on their natural gas or electric accounts may have their service discontinued after July 1. If you are not able to pay your bill in full and on time, consider submitting a payment plan request. It could allow you to continue to use the service while you work out a repayment schedule with your provider.
In addition to the state-wide utility ban, several cities and towns have issued ordinances that prohibit any activity that would affect the ability of local utilities to provide service during the COVID-19 pandemic. Some examples include: ordering service disconnected for nonpayment, imposing interest charges on late payments, and initiating legal action to collect a debt. These measures are intended to protect consumers from being harmed by disconnected services and other actions caused by disruptions to their financial situations during this time.
Massachusetts is one of several states that has limited its utilities' access to customer funds to cover costs related to the COVID-19 response. The Massachusetts Department of Public Utilities (DPU) has advised customers to expect delayed responses to requests for payment. The DPU has also suggested that those struggling to pay their bills contact their providers directly to see if there are alternative payment arrangements that can be made during this time.
The moratorium on service disconnections for nonpayment for residential and small, medium, and large corporate clients is extended through September 30, 2021 under COVID-19.org/disconnect.
This moratorium was put in place to prevent the loss of electricity during this unprecedented time. It also gives the utility time to work with customers who are unable to pay their bills due to lost employment or reduced hours at a single job.
If you think that your power may be shut off because of failure to pay your bill, call 866-463-5557 to speak with a customer service representative or email [email protected] Include your name, address, and effective date of disconnection in your message. This number will not charge callers for local calls.
Your safety is our top priority. To that end, we have implemented new measures at many of our facilities to ensure your comfort and protection. For example:
• We have increased cleaning and disinfecting practices throughout the facility to keep you safe from infection.
• Some offices are being closed completely during this time. If this applies to you, you will be notified before your service is terminated.
When Gov. Gavin Newsom's state COVID-19 lockout orders went into effect in March 2020, the utilities commission declared that electricity providers may not terminate services to consumers for a year. The 5-0 vote on Thursday extended the embargo for both residential and small-business customers until the end of September. Commissioners said they wanted to give the companies time to work out their issues with their workforce before shutting them off.
The decision came after an emergency meeting of the California Public Utilities Commission. It followed reports that power companies were threatening to cut off service to large numbers of people who don't pay their bills.
Utility companies say they can't afford to continue providing service to those individuals and small businesses who can't or won't pay their bills. They worry that if they don't stop doing business with these customers, they might get sued for breach of contract or something similar.
In addition, some low-income residents receive utility assistance through programs such as California's Low-Income Energy Assistance Program (LIEAP). These benefits often cover only a portion of the customer's bill, so it's important that they continue to be delivered.
However, due to the coronavirus pandemic, these programs are currently unavailable. As a result, utility companies have warned that they might have to suspend service to those individuals and small businesses who rely on them for survival.